When you create an AI Interviewer in StaffAgent.AI you automatically allow incoming calls as well to it.

Anybody can call that number: a candidate, your colleague, hiring manager, client, potential job seekers, or even random people. How does it handle these scenarios? How does it work?

StaffAgent's inbound calling system is designed to seamlessly connect applicants with interviewers, ensuring efficient and streamlined communication throughout the recruitment process. Below is an overview of how inbound calling works within the StaffAgent platform.

When a call comes into the number you have provisioned, StaffAgent.AI processes it through several stages to provide a personalized experience for the caller and provide relevant context to the phone agent (AI Interviewer).

Caller Identification

It first identifies the incoming caller based on the available data, such as phone number or other unique identifiers.

Once the caller is identified StaffAgent provides relevant context to the phone agent.

• Caller identification and type

• Relevant history and status

• Job application details if applicable

• Recent call history for follow-up calls

• List of open positions for unknown callers

Once it has all the context it then starts personalizing the experience.

Timezone Handling

StaffAgent's inbound calling system respects the candidate's specified timezone when scheduling follow-ups or handling time-sensitive actions. If the candidate's timezone is not available, the system falls back to the organization admin's timezone. If neither is available, it defaults to UTC. This ensures that all scheduled actions are appropriately timed, minimizing confusion and improving the candidate experience.

By leveraging advanced call identification, automated handling, and intelligent routing, StaffAgent.AI makes inbound calling a powerful tool to support applicants and streamline the recruitment process and also address other stakeholders in your organization's recruitment landscape.